Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

The Field Service Engineer is primarily responsible to maintain professional and profitable repair and preventive maintenance service business on Stryker's products while ensuring compliance with the quality system and manufacturer specifications. He/she delivers technical assistance at customer sites and provides documentation to internal and external customers.

Job Details:

• Direct territories: Valencia, Alicante, Murcia, Baleares, Albacete, Castellón, Teruel.

• Support in : Rest of Spain if needed.

• Base location : Valencia or surroundings (the candidate needs to be based in cities with facilities to travel throughout the designated direct territory).

• Work type: field-based

What you will do

• Repair and check electronic / mechanical Stryker products

• Complete annual check and calibration according to MDR on customer site

• Utilize software and technological tools to maintain proper records, access technical information

• Assist the regulatory affairs department / customer to action product recalls, field safety notices and field action notices

• Fulfil Service contracts with planned maintenances

• Delivery of technical Training to internal & external

• Perform Installation of Stryker systems on customer site

• Perform Software & Hardware Upgrades

• Efficient and thorough documentation of service activities for internal and external reference

• Ensure traceability of all field-based Stryker products through reporting tools

• Provide technical support to Internal and external customers

• Escalade opportunities and issues appropriate team meetings

• Ensure excellent follow-up on all customer-initiated issues

• Ensure service provided is invoiced if not under warranty

• Scheduling of Customer visits in cooperation with Customer service

Your profile :

​​​​​​Educated to degree level in engineering medical electronics and camera technology or ​equivalent, at least one of the following:

• ​Electrical / Electronic / Telecommunications / Mechanical / Software

• ​Medical Physics

• ​Technology Subjects

• ​You speak fluently in Spanish and English

• Adequate IT-knowledge (Microsoft Office, ERP & CRM)​​​​

• ​​​Up to 1 year experience in medical electronics, combined with good mechanical skills

• ​Up to 1 year experience in the hospital environment and health care work

• ​IT experience on administrative and technical level

• ​Experience and ability to build relationship with internal & external customers to drive brand loyalty​​

Who you are:

• ​​​​You are capable of working in a varied range of scenarios including the workshop, hospitals, and theatres

• ​You have the ability to prioritize work and manage stress

• ​You possess unwavering ethics & integrity in a competitive and demanding work environment

• ​You have a service- and quality-oriented mindset

• ​You have the ability to think independently, use sound judgment, prioritize, make quick decisions and problem-solve

• ​You have the ability to communicate effectively and work both independently and as part of a team on assignments

• ​You are flexible for travelling around the defined region and if needed in others.

What We Offer:

• We grow talent. At Stryker we offer great personal and internal career development for our employees, with the possibility to make both vertical and lateral position movement.

• Team spirit & engagement . We create engaged and inclusive teams that encourage colleagues to share their diverse perspectives and opinions.

• Competitive salary . With us, you will receive a competitive salary package and benefits such as:

• Car (including all services & fuel card)

• Phone

• Laptop and full technical equipment

• Health Care Allowance

• Recognition of your performance . At our company, outstanding individual and cross-functional team performance is rewarded. Ideas, projects, or other exceptional achievements can be submitted for various awards on a local and global level.

• Promoting work-life balance through flexible working hours . We offer an appealing and flexible working hours model to accommodate individual life situations.

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.