Commercial Manager - Strategic Projects

Job Req ID: 32423

Posting Date: 18 May 2024

Function: Commercial Services

Unit: Consumer

Location:

UK Wide, United Kingdom

Salary: competitive

Location: Birmingham, Bristol or London

3 days in the office 2 wherever

About EE

We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.

That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn.

We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in?

Why this job matters:

This role sits within the Commercial Core Trading team – this team has end to end accountability to plan and trade the core products (Broadband, Mobile, TV and Sport).

The Regional, Household and Convergence team sits within this team to lead transformational change and drive trading outcomes across the following areas:

• Drive growth of converged households by driving a step change in cross sell to the Mobile and Broadband base.

• Move from a product focus to a household growth focus, by generating more value from our existing customers by leveraging all the products we offer

• Drive a localised approach to sales by creating more personal activity and experiences to o grow our customer base

Key areas of responsibility for this role:

• Deliver converged households growth

• Drive household value growth through cross sell, increased mobile RGUs and household value

We’ll do this through:

• Building plans to deliver these key transformational shifts across the business and underpin our P&L outcomes

• Partnering with the Commercial Strategy team to bring trading insight and thinking as the strategy is written and updated

• Incubating change that needs test and trial to bring the strategy to life

• Driving transformation activities across commercial and marketing to deliver these key shifts

• Tracking trading performance across these key priorities

• Using insight to recommend and deliver improvements to our performance

• Ensuring senior management are updated on our progress and where we need help or decisions

What you’ll be doing:

• Develop execution plans to deliver the growth in convergence in the MTP

• Identify ways to improve convergence outcomes and drive across cross functional teams in commercial and marketing

• Co-ordinate Tests / Pilots with cross-functional teams & adjust / optimise the strategy

• Measure and monitor convergence KPIs progress and outcomes

• Support strategic reviews & optimisation, up to board level

Leadership responsibilities:

• Highly collaborative and drives that culture across the working team

• Able to delegate and lean on experts to get to the right outcomes

• Great at problem solving – you can break it down and focus on the important stuff

• Make complex things simple through clear insights and story telling

• Resilience in dealing with complex problems, able to fail fast, pick yourself up and go again

• Great at making things happen – you draw the right people in, make sure everyone is aligned and quickly flag and unblock problems as they arise

Skills and experience you'll have under your belt:

Must have:

1. Commercial skills, confidence with excel and complex data sets, ability to build business cases to drive revenue and ebit outcomes

2. Experience converting goals into specific objectives and actionable tasks

3. Effective collaborator and communicator - with different departments, levels of organisation, offices, areas of expertise and culture - to achieve a common goal

4. Experience with foreseeing and managing operational risks

5. Experience executing strategic plans across cross functional teams

6. Ability to consistently adapt to changing requirements / set back (with resilience)

Would be good to have:

1. Experience within Telco environment

2. Experience in driving household and convergence growth

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.

• Competitive salary

• 25 days annual leave (plus bank holidays)

• 10% on target performance bonus

• Life Assurance

• Pension scheme if you pay in 5% BT will pay in an additional 10%

• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

• 50% off EE mobile pay monthly or SIM only plans

• Exclusive colleague discounts on our latest and greatest BT broadband packages

• BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids

• 50% discount for friends and family on EE SIM only plans

• World class training and development opportunities

• Volunteering days so you can give back to your local community

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.