Job Description

Insight Global is seeking a quantitative-driven UX Researcher for a Big 5 Canadian banking client to help drive customer-centric design by increasing awareness of U.S. customer bases and what they want from digital banking platforms. As the main researcher dedicated to the continuous improvement program, you will:

 · Design a customer feedback survey to gather data that can be used as an input for our online banking design and product road-mapping, collaborating with the customer experience team to analyze the results.

 · Form relationships with stakeholders to ensure research is tying in to business goals by connecting with owners of other feedback sources, triangulating data themes across sources.

 · Review, collate, and share insights from existing data sources.

   · Discover and describe customer segments that paint a more detailed picture of who our customers are.

   · Perform thematic analyses of existing CSAT feedback sources, deriving continuous improvement themes which can be actioned by cross-functional partners.

 · Increase the reach and visibility of research by sharing insights with stakeholders and members of other data teams.

 · Work closely with Design and fellow UXR team members in completing ad-hoc research studies, focused on continuous improvement areas.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

2+ years professional experience in strictly UX Researcher roles

  Private sector experience

  Notable strength and experience with large quantitative methods (eg. surveys, mod/unmod quant usability testing, web analytics, eye-tracking, card sorting)

  Experience with segmentation and persona creation

  Experience creating and analyzing surveys, and persistence in tracking down data

  Strength in building and maintaining stakeholder relationships and managing stakeholder expectations

  End-to-end product experience, supporting designs from ideation to launch.

Strength in clearly presenting research, justifying ideas in cross-functional settings, high level of curiosity, comfort with ambiguity and willingness to challenge the status quo. Experience in banking or another financial institution. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.