GTB - Customer and Employee Experience and PMO Internship/Co-op - Fall 2024

Requisition ID: 199035

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Term: September to December 2024

Application Deadline: 05/24/2024

There's no better way to kickstart your career than to do a co-op or internship with Scotiabank! During your work term, you’ll have the opportunity to be part of a winning team, build your network, and discover what you love – all while getting paid to do it! There’s a place for every type of student at Scotiabank and all that we ask for is that you have passion and strong AOO (Attitude, Ownership and Opportunity).

Global Transaction Banking offers comprehensive business banking solutions on a global basis to small business, commercial and corporate clients of the Bank. This role will be supporting the Customer & Employee Experience and Project Management Office (PMO) teams.

• The Employee Experience team provides support, resources, and opportunities for employees to enable them to do their jobs effectively. We focus on ensuring our employees feel valued and empowered, are motivated to deliver results, and are committed to their work and their team.

• The PMO team manages and governs projects according to the policy, framework and standards defined by Enterprise Project Management Office to ensure they are standardized. We direct the development, approval, and execution of initiatives to support GBP’s and the Bank’s strategic plans and objectives.

• The Customer Experience team identifies customer pain points and proposes solutions to address them and improve the customer experience. We influence the digital roadmap to ensure the voice of the customer is a key component when prioritizing solutions.

Is this role right for you? In this role, you will:

You will support with employee engagement events and campaigns, customer experience insights reporting and journey mapping, and the development and implementation of strategic projects and change management efforts within Global Transaction Banking.

Throughout your term you’ll also have access to skill-building modules, as well as challenging work-integrated learnings – all of which come together to create a stimulating environment where you will have the chance to thrive. We want you to be a sponge and take it all in, bring your great attitude, always be authentic, and own every opportunity that comes your way. This is your time to shine.

Do you have the skills and requirements that will enable you to succeed in this role? – We’d love to work with you if:

• You are currently enrolled in post-secondary education.

• You love to learn and envision yourself working for an international organization that heavily invests in your future.

• You enjoy being involved in extracurricular activities such as conferences, clubs, competitions, and/or hackathons.

• You are proficient with Microsoft Office (Excel, Powerpoint, Word).

• You have excellent analytical, written and verbal communication skills.

• You have great attention to detail, and are proactive and responsive to short deadlines.

• You have the ability to work both independently and collaboratively within a business team.

• You have strong time management skills, along with well-developed analytical and critical thinking skills.

• You have experience working in a task and goal-oriented team environment.

• You have a demonstrated ability to quickly adapt to new situations and a keen desire to learn new concepts.

If you have experience in project leading/management or experience with Agile methodology this would be considered an asset.

What’s in it for you?

• You’ll be part of a diverse, collaborative, innovative, and high-performing team.

• In-depth training to prepare you for the role, as well as ongoing coaching and feedback to help you succeed!

• Exclusive student events such as Scotia Student Day, Lunch & Learns, leadership panels, and much more!

• Bank-wide orientation to learn more about Scotiabank and gain exposure to senior leadership across the organization.

How do I apply?

For students applying to our internship/co-op or new graduate programs, we do not require resumes! We believe in evaluating you through relationships over resumes and are focused on learning about who you are and what you’re interested in to uncover your true potential. Instead, we ask that as part of your application you complete the below:

1. Complete your PLUM Profile here (https://bit.ly/48bKJD6) and save as a screenshot.

2. Complete a short one-way video interview here (https://ca.rivs.com/24-45-07/) .

3. Apply to the role and when the application asks for your resume, instead upload the screenshot of your PLUM Profile.

*To be considered for student opportunities at Scotiabank, Tangerine, and MD Financial you must complete all steps above.

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.