We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html)

What you’ll be doing

The Director, Unsecured Account Management will provide leadership, guidance, and specialized knowledge to staff and clients. The incumbent will develop high quality account management systems and methods to deliver leading edge capabilities for the Unsecured portfolio. By developing short and long-term plans that addresses the needs of account management, internal stakeholders, and external partners, the Director will build the platforms that enable us to manage accounts and optimize the risk/reward trade-off. This includes optimizing the use of leading edge tools with advanced analytical techniques.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• People Leadership - Build capabilities that position CIBC to manage risk and optimize return through sophisticated analytics. Foster and promote an environment of collaboration, inspiring others to perform by being an effective role model and championing CIBC’s mission, vision and values.

• Innovation and Results Driven Leadership - Leading risk management initiatives for account management to ensure that effective systems are implemented while continuously developing a team of business specialists. Exercise strategic vision to drive innovation and process enhancement efforts, targeting key operational pain points with focus on resolution and efficient resource utilization. Develop a 1-3 year roadmap for account management strategies and tools ensuring alignment with the account management approach of the other products. Direct the development of risk segmentation strategies within the account management system. Effectively track, monitor and measure the deployment of strategy changes and recommend refinements as necessary.

• Strategic Data Analysis - Ensure the accuracy, integrity, and interpretation of all data analysis output provided by the team in support of risk strategy design. Continuously challenge and improve risk strategy through analysis of customer behavior data and sophisticated statistical/data mining techniques. Deliver comprehensive recommendations/proposals to management including executives and business leaders.

Who you are

• You have a degree in Business, Mathematics, Statistics, an MBA or 5 or more years of practical experience in retail credit risk management.

• You can demonstrate strong working knowledge of retail unsecured lending policies and practices, both internal and industry-wide, as well as regulatory requirements and legislation (e.g. the Bank Act) regarding risk related to unsecured lending. You also have substantial experience with the development of acquisition and account management risk strategies and decision rules as well as the associated automated systems, tools and technologies (eg. Capstone, CASA, Decision Manager, or other such automated systems). Further, you have the ability to manage, influence and interact with senior bank personnel at a strategic business level, and able to move from “big picture” to detailed level in order to keep projects and initiatives moving forward to a successful conclusion. It is an asset if you have understanding of the design and development methodologies used for predictive risk models.

• You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.

• You're motivated by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program, defined benefit pension plan, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 31st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Credit Decisions, Credit Risk Management, Group Problem Solving, Retail Credit, Risk Monitoring, Risk Reporting

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel.

Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.