Description:

Main Responsibilities

• Create a culture of success for ongoing business and goal achievement

• Lead the development of sales strategies for Japan that contribute to Hyatt strategic vision and positioning in the market

• Continuously analyze and evaluate key markets, vertical segments and seller performance to ensure deployment strategy maximizes revenue opportunities, sellers are incentivized appropriately, and that we have the key results necessary to drive further innovation and sales growth

• Build and develop relationships, representing the organization with key distributors and customers

• Develop strong business relationships with the key internal business partners to understand and deliver on their needs, as well as drive their engagement with our sales strategies, tools and systems

• Oversee the evaluation and development of core sales systems and processes to ensure technology is being used as a strategic enabler to drive revenue

• Define and oversee sales staff compensation and incentive programs that motivate the sales team to achieve their sales targets

• Working with each direct report in creating strategic road maps for each of their account

• Joining Sales colleagues on customer interactions, sales calls and business reviews

• Prepare and control Hyatt Sales Force expenses and ensure it is line with budget

• Strong adherence to Global Privacy

People Management

• Define and coordinate sales training programs that enable team members to achieve their potential and support company sales objectives

• Manages the effectiveness of the team through the utilization of their individual strengths and abilities and by supporting their ongoing development and career goals.

• Assist in recruiting and selecting and sales and marketing employees to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.

• Delegate appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety are maintained.

• Monitor employee morale and provide mechanisms for performance feedback and development.

Others

• Create and sustain a work environment that focus on fair and equitable treatment and associate satisfaction to enable business success.

• Develop a trusting and respectful business partnership with each property’s ownership by meeting or exceeding expectations in sales and marketing.

• Willing to learn and to be trained to improve the professional performance and the reputation of Hyatt.

• Report for duty punctually, wearing appropriate attire, reflecting a professional and polished image. Maintain a high standard of personal appearance and grooming at-all-times, projecting a positive and motivated attitude.

• Respond to changes in the industry dictated by the market and the company.

• Identify necessary training needs and assist in appropriate training programs for subordinates, taking an active interest in subordinates’ development and welfare.

• Maintain a good working relationship with all employees, as part of Hyatt International's objective of ensuring that all employees provide a courteous and professional service at-all-times to colleagues and guests.

Qualifications:

Experience

• Written and spoken proficiency in Japanese and English is required

• 10 years’ experience working in hotels sales function. Global sales experience in Japan is strongly preferred.

• Strong Sales and Marketing background – previous Director of Sales or Director of Sales and Marketing experience at a property is preferred.

• Organizing & Administering - works collaboratively – excellent manager of 3rd party and internal resources to achieve a collective goal. Can rally resources (people, funding, support, etc.) to get things done. Monitors and manages timelines effectively.

• Priority Setting - Is able to work in a deadline and performance oriented environment.

• Interpersonal Savvy – relates well to all kinds of people up, down, laterally, inside and outside the organization; builds appropriate rapport, builds constructive and effective relationships; uses diplomacy and tact; can diffuse high-tension situations.

• Drives for Results – has good balance of process and outcomes focus.

• Self-starter/Independent – comfortable to work independently; self starter.

Education

• Bachelor’s degree in Hotel Management, Business Administrations, Marketing is preferred.

Computer Skills Needed to Perform this Job

• Microsoft Office Suite

• Project management software

• Lanyon or equivalent systems

• Knowledge of CRS

Additional Comments and Requirements

• Ability to travel extensively

• Hands on approach

Primary Location: JP-Kanto-Tokyo

Organization: Regional Office - Hyatt Chain Services Limited

Job Level: Full-time

Job: Sales

Req ID: TOK001824

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.