Description

This position is incentive eligible.

Introduction

Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Patient Financial Services Director opening with Lifepoint - Central Carolina Hospital today and find out what it truly means to be a part of the HCA Healthcare team.

Benefits

Lifepoint - Central Carolina Hospital offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

We are seeking a Patient Financial Services Director for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply!

Job Summary and Qualifications

As the Patient Financial Services Director (External Client), you are responsible for the daily operations of all Parallon managed facility-based revenue cycle functions and serve as the on-site liaison between the facility and Parallon Client Relations or the Shared Services Center (SSC). You will integrate the departments’ services with the hospital’s clinical and ancillary teams, implemens policies and procedures that guide or support service levels, assess and improve department performance, and ensures orientation and continuing education of departmental staff. As the onsite leader, you may recommend resources/space needed by the department and may participate in the selection of outside services. You serve as a key promoter of the SSC, which strives to meet and exceed the needs of its customers.

In this role, you will:

• Oversee facility operations of Patient Access functions (e.g. scheduling, pre-registration, benefit verification, pre-authorization, admission/registration, financial counseling, etc.) to ensure daily operations are maintained according to standard

• Serve as the primary on-site liaison between the SSC/CRM and the Facility

• Maintain and promote good customer relations with facility management, physicians and physician office staff

• Coordinate with facility departments/administration teams to manage key revenue cycle performance expectations and challenges including: upfront collections protocols, capturing accurate information, timely registration and patient satisfaction, denial prevention, patient flow, unbilled, patient concerns, and more

• Review Patient Access performance to ensure timeliness, accuracy, compliance and standards fulfillment as defined in Service Level Agreements

• Inform designated CRM AVP of any significant issues in the Patient Access areas (e.g., Pre- registration delays, unbilled challenges, pre-authorization backlogs, etc.)

• Inform staff of relevant changes and developments in payer requirements

• Ensure quality review measurements are in place

• Facilitate implementation and monitoring of standard policies, processes, reporting and education programs

• Oversee management of Patient Access personnel, providing recommendations for hiring, promotion, salary adjustment and personnel action where appropriate to Facility leadership

• Develop specific objectives, budgets, and performance standards for each area of responsibility

What qualifications you will need:

• Bachelor’s Degree in Business or related field preferred.

• Minimum 5 years’ healthcare management experience with three of these years in the related area for the position. Relevant education may substitute experience requirement with SSC Executive approval.

" Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses."

"Across HCA Healthcare’s more than 2,000 sites of care, our nurses and colleagues have a positive impact on patients, communities and healthcare.

Together, we uplift and elevate our purpose to give people a healthier tomorrow."- Jane Englebright, PhD, RN CENP, FAAN

Senior Vice President and Chief Nursing Executive

If you find this opportunity compelling, we encourage you to apply for our Patient Financial Services Director opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing; apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

PAR-AFHP