Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company

Your Role

You are responsible for the delivery of operational excellence through your team of Operational Care specialists by providing leadership and direction, while continuously optimizing production costs. Your focus will be on developing the sea logistics export business by enhancing operational capability and delivery of increased profitability, balancing between cost-efficiency and high-quality processing.

Your Responsibilities

• To ensure operational excellence through high quality shipment management and export services.

• To collaborate with Customer Care locations (CCL) through proactive provision of information, knowledge, solutions and alternatives to deliver customer satisfaction.

• To maintain and strengthen operational carrier relationships.

• To contribute to continuous improvements of processes and controls for lean and cost-efficient processes.

• To optimize the development of Sea Logistics operational KPIs.

• To ensure the highest levels of productivity within the organization in collaboration with Systems and Processes.

• To perform timely and accurate cost/revenue updates, escalating all files that are below the minimum GP threshold as per guidelines to ensure cost awareness and efficiency.

• To support and resolve claims and disputes.

Your Skills and Experiences

• Over 5 years experience as Sea Logistics Operational Care Specialist

• Over 2 years experience as Team leader / Supervisor is a plus

• Strong leadership skills

• Good communication skills

• Solid analytical and critical thinking

• Strong problem solving skills

Good Reasons to Join

Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.