Description We are offering a contract employment opportunity for a Desktop Support Analyst in the manufacturing industry, located in Mount Prospect, Illinois. This role involves providing IT support to the local office and being a key resource for technical issues.

Responsibilities:

• Handle IT needs for the Mount Prospect office, working as part of a local and global team.

• Communicate effectively and professionally with clients, including handling walk-up inquiries and resolving any issues.

• Use your experience in imaging machines, specifically Dell, to assist with technical tasks.

• Resolve basic connectivity issues, demonstrating your knowledge in multi-domain environments.

• Act as one of the go-to people for technical issues, using your problem-solving skills to provide solutions.

• Utilize your experience in SCCM, O365, and Active Directory in daily tasks.

• Carry out tasks related to provisioning accounts and systems administration.

• Provide excellent customer service, ensuring all clients are satisfied with the support received.

• Utilize your skills in Desktop Imaging, Computer Imaging, Desktop Support, Remote Desktop Support, MS Office 365, O 365, Desktop Hardware, Computer Hardware, Microsoft SCCM, Active Directory, Basic Network Troubleshooting, and Connectivity Issues. Requirements

• Proficiency in Desktop Imaging and Computer Imaging

• Expert knowledge in Desktop Hardware and Computer Hardware

• Experience in providing Remote Desktop Support

• Proficiency in using MS Office 365 and O 365

• Familiarity with Microsoft SCCM and Active Directory

• Ability to do Basic Network Troubleshooting and resolve Connectivity Issues

• Excellent Customer Service skills with a focus on Superior Customer Service

• High degree of technical aptitude and troubleshooting skills

• Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills

• Ability to work independently and in a team-oriented, collaborative environment

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Willingness to work flexible hours

• Strong documentation skills

• Ability to present ideas in user-friendly language

• Self-motivated and directed, with keen attention to detail

• Willingness to be on-call for emergencies.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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