Sr. Account Manager

Work Mode: Remote

Location: Location: Remote to Canada only (Montreal or Toronto area preferred)

Opportunity

The Senior Account Manager – Retail role will be accountable for achieving sales and profit objectives in all plumbing categories within the specified Retail account(s). With full P&L responsibility this role is accountable for developing and maintaining strong and influential relationships with key customers and collaborating internally with key stakeholders to deliver best in class insights and solutions which help develop and execute mutually beneficial joint business plans and deliver sustainable growth. This individual will also lead and drive engagement with internal partners in Marketing, Operations, Supply Chain, Customer Service, E-Commerce, etc.

Specific Responsibilities

Account Planning

• Develops comprehensive account plans to deliver all plumbing category targets & objectives and identifies opportunities to offset risk and accelerate growth within the account(s).

• Manages the customer investment budget at assigned customers in conjunction with Kohler Finance, Marketing and Revenue Management teams.

• Leads the development and execution of short term and long-term customer strategic plans including market share growth initiatives and improved customer satisfaction (NPS).

Account Relationships & Performance

• Builds influential relationships at all levels of the account to understand the customer needs and build plans to address and drive growth.

• Leads the development and presentation of all proposals within Product Line Reviews and business reviews including product, pricing, and promotion.

• Ownership of the rollout of new products and any resets within the categories including proposal, SKU setup, order placement, order fulfillment, in-store execution, POP/merchandising, and post-set performance.

• Develops consistently accurate and timely forecasts using a variety of inputs from both consumption and shipment perspective, adopting a continuous improvement mind-set.

• Active involvement to optimize customer service levels and efficiency to help minimize total delivered cost.

• Collaborates with all internal functions to understand and leverage customer strategies to successfully sell Kohler Canada programs and initiatives.

Skills/Requirements

• 5-10 years of Sales, Category Management, Marketing and/or Sales Strategy experience.

• 4-5 years of direct account management experience including selling, negotiating, and leveraging insights to deliver tailored customer plans.

• Customer experience with a proven ability to deliver successful solutions that cover product, placement, promotion and/ or pricing; with an excellent track record of meeting/ exceeding sales objectives.

• Strong interpersonal skills and proven ability to develop long term, effective and influential business relationships with key decision makers which drive mutual growth.

• Ability to assess needs, propose mutually beneficial solutions, overcome objections, demonstrate resilience, and manage conflict with a positive & confident mind-set and close sale to maximize mutual value.

• Experience in developing and managing budget and sales revenue optimization.

• Experience with big box Home Improvement Retailers within hard goods and/or consumables or related industry.

• Bilingual (English/French) preferred but not required.

• Bachelor’s degree or equivalent.

• Competencies: Selling, Negotiation, Collaboration, Accountability, Initiative, and Communication.

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Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

*Important update for candidates applying to roles within Kohler Energy, including Power Systems, Engines, Home Energy, Kohler Uninterruptible Power, Clarke Energy, Curtis Instruments, and Heila Technologies.

On November 6, Kohler Co. announced the strategic decision to establish Kohler Energy as a separate, independent business with Platinum Equity as the majority investment partner. Kohler will continue to stay invested in the Energy business following the closing and remains committed to supporting the acceleration of long-term growth strategies for both organizations. Talent and operational transition plans are underway, and Kohler Co. and Platinum Equity expect the agreement to close in the first half of 2024.Thank you for your interest in joining our growing team as we embark on the next phase of growth!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com .

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer.

We invite you to learn more about equal employment opportunity by reviewing the FederalEEO is the Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and theEEO is the Law Supplement (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .