A Revenue Account Intern is responsible for reviewing, interpreting tariff and contract pricing, determining revenue moves and assessment of proper rates and authorities. The result of these activities will result in timely and accurate invoices to customers and accurate liabilities captured. In addition to daily job functions is the ability to advance technology, streamline processes to ultimately absorb more companies. This position has the obligation adherence to and/or creation of controls to minimize risk and protect revenue; this includes but is not limited to correcting data and protecting integrity of the data whenever errors are discovered, including written process and continual automation that may require referencing past and present processes, how the future business will grow, and applying common sense (ability to create reports of all the same). Individual must be able to or exceed all internal and external customer needs. Other responsibilities may be assigned, as requested or required.

Duties:

The principal function is to review and/or apply revenue associated with all invoices produced including but not limited to freight, storage, demurrage, transload, contract switching, and various other railcar moves on a daily, weekly, bi-weekly, and monthly basis as well as prepare for invoicing. Ensure proper creation and entry (either manual or automated) of all invoices for corresponding billing periods. Maintain job process book for the details of job duties. Enter and maintain charge rules and charge codes within operating systems for all current and future contracts and tariffs. To consistently improve existing processes thinking long term that will achieve improved customer satisfaction and improved profitability. Individual must utilize process controls and information technology services to maximize the revenue and data integrity and increase efficiencies. The work performed under the direct supervision of the Management of Revenue Accounting (Invoicing) but extensive leeway is granted for the exercise of independence and initiative. Understand all the inner workings of each function of the department as well as a firm understanding of other departments that directly relate to the Invoicing Department. Provide coverage during shifts that need attention, including other departments. Provide training of new hires.

Knowledge, Skills and Abilities:

An individual that has a customer focused approach in performing all tasks successfully and must have the following:

1.Strong understanding of foundation principles and ability to impress upon peers their value add.

2.Communicate with all departments and levels of management within the organization with a strong positive attitude.

3.Desire to only provide reliable information and willingness to understand information to the core of its being.

4.Ability to work independently or as a team with a high degree of adaptability and organizational skills.

5.Ability to read, interpret and write documents such as procedure manuals.

6.Ability to create reports and write professional correspondence (internally and externally).

7.Ability to speak effectively before groups of customers or team members of the organization.

8.Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs, and pivot tables.

9.Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

10.Ability to deal with problems involving several concrete variables in dynamic situations.

11.Ability to travel.

12.Ability to create training manuals and provide training courses.

13.Ability to use Microsoft programs proficiently; such as Excel, Outlook, Word, PowerPoint.

14.Ability to use SAP, RMI, WATSS, Outlook, and any other systems necessary to perform job functions. Training will be provided, however individual is responsible for learning to proficiency.

15.Read and interpret documents such as contracts, tariffs and procedure manuals.

16.Continuous improvement of errors through identification of ROOT CAUSE AND RESOLUTION via Watco Dispute and Credit/Debit memo processes.

17.Create positive CUSTOMER FIRST culture and atmosphere across all departments through long term relationships internally and externally.

Work Environment / Conditions:

The work environment characteristics described here are representative of those an team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Experience:

Familiarity with Microsoft Office and working within multiple computer systems.

Safety:

1. Exhibit awareness of our CFFP and their focus on SAFETY.

2. Be conscientious and careful at all times (examples: always mindful of electrical outlets, computer cords, and workplace hazards).

3. Provide continuous support of a safe working environment as well as remind all team members to work safe and think safe in correspondence.

Quality:

1. Produce timely and accurate work that is comprehensive and anticipates the needs of the customer (whether internal or external).

2. Always work to root cause and resolution to reduce future rework and errors.

3. Seek out an understanding of the definition of service, in that it is defined by the customer that is being served with the advancement of technology always being considered.

Production:

1. Be able to effectively create invoices that provide immediate payment due to timeliness and accuracy of production (including proactive communications with customer to ensure invoices are expected).

2. Create/maintain relationships under the CFFP with all customers (internal and external) with the advancement of technology always being considered.

Management Process:

This position does not manage people, but it does manage processes and relationships through positive communications with the advancement of technology always being considered.

Daily Activities:

1. Rating, Invoicing, and other administrative functions

2. Communications (Phone Calls/Emails/Letters)

3. Research.

4. Use of various systems, including but not limited to SAP, WATSS, RMI, Microsoft Office Suite, Outlook, Internet, etc.; with the advancement of technology always being considered.