Job Information
Kuehne+Nagel Customer Service Desk Administrator in Donnington,
Customer Service Desk Administrator | Donnington | req114620
This is an exciting role with opportunity to develop progress and learn cross-organisational skills as part of a motivated and dynamic team.
YOUR ROLE
Your dedication to efficiency and attention to detail will uphold our commitment to delivering exceptional customer satisfaction. Join our dynamic team and be instrumental in shaping the future of global logistics.
YOUR RESPONSIBILITIES
Serve as the first point of contact for client inquiries via phone, email, and other communication channels
Action all customer service desk tickets and prioritise and investigate accordingly
Coordinate with internal teams such as operations, warehousing and transportation to ensure timely resolution of customer issues.
Ensure all weekly and monthly reporting targets are met
Proactively identify opportunities to enhance customer satisfaction and loyalty through continuous improvement initiatives
Maintain accurate records of customer interactions and transactions
YOUR SKILLS AND EXPERIENCES
Previous experience in customer service or administrative role
Strong communication skills
Ability to multitask and prioritise tasks in a fast paced environment while maintaining attention to detail
Team working and customer focused attitude
Knowledge of Inventory Management Systems and warehouse practices
GOOD REASON TO JOIN
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
ABOUT KUEHNE+NAGEL
With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
uk resourcing
uk resourcing@kuehne-nagel.com
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.
Kuehne+Nagel
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