Minimum qualifications:

• Bachelor's degree or equivalent practical experience.

• 2 years of experience in product management, consulting, co-founder or related technical role.

• 1 year of experience building and shipping technical products.

Preferred qualifications:

• Knowledge of customer/user support such as driving down escalation volume, cost per user, improving first time resolution, TRT, AHT, CSAT.

• Ability to drive create order and create a crisp, clear product strategy in an ambiguous and high-visibility area.

• Excellent influencing and executive communication skills, with the ability to build strong relationships with cross-functional partners.

• Excellent investigative skills to generate insights from support data to identify issues.

At Google, we put our users first. The world is always changing, so we need Product Managers who are continuously adapting and excited to work on products that affect millions of people every day.

In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development.

One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in Product Management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

The Creator Support product team designs and builds systems to support millions of creators through authoritative data, internal tools, creator facing products, and advanced technologies such as our AI-powered virtual help assistants.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

• Define the product goal, strategy, and roadmap for Improving the internal tools for employees such as agents, to easily diagnose and address creator issues.

• Work with support agents, subject matter experts, and other internal users to develop effective solutions to help them support Creators when they get stuck.

• Collaborate closely with Engineering, UX Design, and Research teams to design, engineer, and deliver innovative, compelling, and effective product experiences for our internal support users.

• Partner with product teams across YouTube Business Technology, and Google Customer Engagement to ensure Creator Support Tools fit seamlessly into the overall Tooling ecosystem (e.g., Cases, Salesforce).

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.