Description

In the Worldwide Returns & ReCommerce at Amazon, we are dedicated to ‘making zero happen’ – zero cost of returns, zero waste, and zero defects – to benefit our customers, company, and environment. We are an agile and inclusive organization that constantly innovates to create long-term value by investing in our people and our planet, not simply focusing on the bottom line.

Our Operating Agreement

ONE TEAM

I think and act across boundaries, with transparency and trust, to achieve R&R results.

INNOVATE FEARLESSLY

I challenge the status quo and celebrate and share my successes and failures.

GO FAST, DO IT WELL

I balance fast delivery and high standards to deliver results.

#MAKEZEROHAPPEN

I inspire and champion the value of zero cost of returns, zero defects and zero waste.

BE A GREAT PARTNER

I facilitate getting to "yes", and when I say "no", effectively explain why.

WW R&R includes business, product, operations, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In WW R&R, you will partner across these teams to help customers discover great deals on quality used, rentals, and open box items; get the most value out of Amazon’s products; improve the customer returns experience; and reduce defects, waste, and cost in reverse logistics processes. You will be a leader, a builder, and an owner, collaborating cross-functionally with technical, operations, and business teams to design scalable and automated solutions to customer problems.

Amazon is Earth’s most customer-centric company and in WW R&R, the Earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, ReCommerce & Sustainability team!

As a Business Analyst, you will be responsible for modeling complex problems, discovering insights and identifying opportunities through the use of business intelligence, data mining and visualization techniques. You will need to collaborate effectively with internal stakeholders and cross-functional teams to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. The candidate should be able to apply a breadth of tools, data sources and analytical techniques to answer a wide range of high-impact business questions and present the insights in concise and effective manner. Additionally, the candidate should be an effective communicator capable of independently driving issues to resolution and communicating insights to non-technical audiences. This is a high impact role with goals that directly impacts the bottom line of the business.

This role will focus on audit and escalation metrics within reverse logistics supply chain (RELO), working to identify opportunities and areas to deep dive where the team can take action such as content improvement, operational changes, or product innovation.

Key job responsibilities

The successful candidate will be able to:

• Effectively manage intake and prioritization of requests from stakeholders

• Develop process to effectively maintain and disseminate project information to stakeholders.

• Be successful in a delivery focused environment and determining the right processes to make the team successful.

• This opportunity requires excellent technical, problem solving, and communication skills.

• Possess superior analytical abilities and judgment. Use quantitative and qualitative data to prioritize and influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment.

• Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms. Influence product roadmaps based on this strategy along with your teams.

• Develop scalable methods and practices for data and visualization development

• Actively seek to implement and distribute best practices across the operation

• Develop queries and visualizations for ad-hoc requests and projects, as well as ongoing reporting.

• Partner with internal stakeholders across multiple teams, gathering requirements and delivering complete solutions

We are open to hiring candidates to work out of one of the following locations:

Bellevue, WA, USA

Basic Qualifications

• 3+ years of tax, finance or a related analytical field experience

• 3+ years of business or financial analysis experience

• 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience

• Bachelor's degree or equivalent

• Experience defining requirements and using data and metrics to draw business insights

• Experience with Excel

• Experience with SQL

• Experience making business recommendations and influencing stakeholders

Preferred Qualifications

• Experience with data visualization using Tableau, Quicksight, or similar tools

• Experience building datasets and visualizations in various mediums such as Quicksight

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,500/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.