Job Information
Omni Hotels Guest Services Supervisor| Full Time in Amelia Island, Florida
Location
Amelia Island Resort
At Omni Amelia Island Resort guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world-class resort pools, championship golf, full-service spa, endless dining options and family-friendly activities.
Omni Amelia Island's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort may be your perfect match.
Job Description
To provide ensure that guests receive luggage to their room in a timely manner. Also needs to ensure that vehicles parked in valet get pulled up in a timely manner.
Responsibilities
Essential Function .
Check email
Review vehicle reservation
Review if any group is covered for bellmen porterage.
Notify staff of site visits for the day
Review transportation manifest
Ensure house vehicles are gassed up and clean
Ensure bellman and valet are posted in correct positions
Check VIP and SG arrivals
Assist with the pulling, and putting away of valeted keys.
Assist with the logging of all valeted keys into the valet report
Make sure all associates are updated on daily events and groups in house.
Review resumes for method of transportation for group arriving and departing.
Know all on and off property movements
Check to see if we have deliveries for the day.
Arrange deliveries
Status of MOS audits for the month
Continuously check any room not ready luggage
Ensure proper tracking of bell log
Hotel Specific Essential Functions:
Get appropriate daily arrival/in-house lists
Answer phones using the proper “Moment’s of Service” techniques and procedures
Follow proper gratuity procedures
Display and apply current knowledge of local activities
Follows proper lifting procedures
Tools and Equipment:
Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine
Qualifications
High School Diploma or equivalent.
Prior hospitality experience preferred.
Ability to teach, develop, and motivate others.
Must have the ability to multi-task.
Excellent verbal and written communication skills required.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com .
Job LocationsUS-FL-Amelia Island
Posted Date2 weeks ago(5/15/2024 11:54 AM)
Requisition ID 2024-109999
of Openings 1
Category (Portal Searching) Valet